Frequently asked questions

What is JioMoney?

JioMoney is a safe and secure way of making digital payments across physical and online channels. You can make instant bill payments, do mobile/DTH recharges, pay at thousands of online & physical stores and transfer money to other people or bank accounts. You can link your cards and bank accounts with JioMoney.

What are the benefits of using JioMoney?

By registering for JioMoney, you would gain access to a variety of services, which include:

  • Secure cash-free transactions anytime from anywhere
  • Securely store all your credit/debit cards and bank accounts for convenient and faster payments
  • Make in-store and online payments across a variety of merchants
  • Transfer funds to other JioMoney users and to bank accounts
  • Pay bills and recharge mobile/DTH using a single app
  • Get great offers, deals and coupons from top brands and also from your neighbourhood stores

Who is eligible to hold a JioMoney account?

Any person aged above 10 years is eligible to hold a JioMoney account.

How secure is my JioMoney account?

Your JioMoney account is 100% secure. JioMoney stores your sensitive information on the most secure servers, using world-class security procedures and cutting-edge technologies to ensure that your data is theft-proof. These credentials are not disclosed to anyone when you pay through JioMoney.

We however request you not to share your mPIN and password details with anyone over the phone, email, SMS or in-person for further safety of your account.

Is my money safe if I lose my phone?

Even if you lose your phone, your money is 100% safe. Nobody can access your JioMoney account, since only you can do so through your password and 4-digit mPIN. JioMoney locks your account for your own safety after 3 consecutive incorrect mPIN attempts. If you suspect unauthorized activity in your account, you can also suspend your JioMoney account and block payments by calling our customer service at 1800-891-9999 (toll-free) or write to care@jiomoney.com

Who can sign up for JioMoney?

Any customer with a valid mobile number, registered with any telecom operator can sign-up with JioMoney

How can I download JioMoney?

You can download JioMoney from https://www.jiomoney.com . JioMoney mobile app will be available on Google Play and Apple App Store soon.

How do I register for JioMoney?

You can download and install JioMoney from https://www.jiomoney.com . Start the app to see the registration page and follow the simple steps to create your account.

What are the different types of accounts offered?

JioMoney offers two types of accounts:

(1) Basic Account: Transaction limit is capped at INR 10,000 per calendar month. No documents are required for 'Basic Account'.

(2) Advanced Account: Premium customers can keep up to INR 100,000 stored in their JioMoney account for any calendar month, however you can do unlimited transactions above INR 100,000 for that calendar month.

Are there any charges/fees for using JioMoney?

There are no charges for using JioMoney.

What is the JioMoney expiry policy?

There is no expiry date for your JioMoney account. Your account is valid till the time your registered mobile number is active.

How many JioMoney accounts can I hold?

Each person can hold only one JioMoney account as per the Reserve Bank of India (RBI) regulations.

How can I load money to my JioMoney account?

You can load money to your JioMoney account through Net Banking, credit card / or debit card.

How can I link bank accounts/cards?

You can link your bank account or credit/debit cards by logging into the JioMoney app and clicking "Add card/Bank account" under the Manage Accounts section.

What happens if there is failure while loading the account?

In the unlikely event of a transaction failure, the deducted amount will be refunded back to the source account or card.

Does the money loaded into JioMoney have an expiry period?

No, there is no expiry period for the money in your JioMoney account for now.

Who all can I pay to using JioMoney?

You can pay:

  • For all your Jio Services
  • At all your neighbourhood stores (big and small), restaurants, shopping malls, college canteens, clinics, hospitals etc.
  • On-line at over 50,000 e-commerce websites like BookmyShow, Yatra, Burrp etc. and also through the mobile app option offered by many online merchants.
  • For utility bill payments like post-paid mobile connections, electricity, gas, landline and also insurance premiums.
  • For prepaid mobile recharges & DTH connections
  • For charity at National Association of Blind, Siddivinayak Trust, CRY etc.

How can I make payments for online purchases?

JioMoney is available as a payment option at more than 50,000 e-commerce websites like BookmyShow, Yatra, Burrp etc. And also through the mobile app option offered by many online merchants. You will see JioMoney option on the payments page of the e-commerce website/mobile app; just select JioMoney and finish your purchase.

How can I pay at a nearby neighbourhood store or a shopping mall?

Simply choose 'Pay at Shop' in your JioMoney app and the merchant will do the rest.

How would I know if my payment has been made successfully?

You will see the success page with transaction details. You will also receive an SMS on your registered mobile number and e-mail (if registered). You can also view your recent transactions in the transaction history section of your app.

How do I send/receive money?

You can send/receive money directly from your JioMoney app by clicking on the Send/Request money icon from the Home screen and following the on-screen instructions.

How would I know if my payment has been successful?

You will see the success page with transaction details. You will also receive an SMS on your registered mobile number and e-mail (if registered), whenever you send/receive money. You can also view your recent transactions in the transaction history section of your app.

Who can I send money to?

You can send money to any person with a valid mobile number, who may or may not be an existing JioMoney user. If the recipient is not a JioMoney user, then he/she will receive a JioMoney installation invitation, whereby after successful app installation and JioMoney account creation, funds will get automatically transferred.

How do I unlock my account?

JioMoney locks your account for your own safety after 3 consecutive incorrect mPIN attempts. In order to unlock your account please contact JioMoney customer care at 1800-891-9999 (toll-free) or write to care@jiomoney.com

What do I do if I forget my mPIN?

To set a new mPIN, click on the "Forgot your mPIN" option available on the JioMoney app and follow onscreen instructions.

How do I contact JioMoney?

You can give us feedback from your JioMoney app itself. Just click on the JioMoney icon on the top-right corner in your app and then select 'Report Issue'. Alternatively, you can also contact the JioMoney customer care at 1800-891-9999 (toll-free) or write to care@jiomoney.com

How do I check my JioMoney balance?

Your JioMoney balance will be displayed on the home screen when you login to your account.

How can I view my past transactions?

Your JioMoney transaction history will be displayed by clicking '>' next to your balance on the home screen when you login to your account in JioMoney app.

How do I change my JioMoney profile information like name, address, etc.?

You can update your profile information from the Account Settings (top right corner in Android & bottom drawer in iOS) on the JioMoney app. For changing information like phone number, address etc., you need to upload relevant documents in JioMoney app.