Contact Us

For any kind of assistance, please feel free to call or write a mail to us.


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Correspondence Address:

Reliance Payment Solutions
Reliance Corporate Park,
Ghansoli
Navi Mumbai - 400 701
Maharashtra, India

Consumer Helpline Number:

1800 891 9999
(9AM - 9PM, All Days)

Merchant Helpline Number:

1800 891 2345
(9AM - 9PM, All Days)

JioMoney Customer Grievance Redressal

JioMoney treats all its customers fairly. If you have any queries, requests or complaints, we will be glad to assist you.
You may reach us through following modes, and we shall endeavour to resolve your concerns within 2 working days from the date of receipt

Escalation

Level 1 - If you haven’t received a feedback for your concerns or if you are not satisfied with the response received from the above mentioned access channels, you may escalate your concerns to our Head – Customer Service by sending an email at headcustomersupport.jiomoney@ril.com. Please mention the reference number provided to you in your earlier interaction for speedy resolution. We will get back to you in 1 working day.

Level 2 - If you are not satisfied with the response received from the Head – Customer Service, you may reach to our Nodal Officer, Rahul Jain to examine your concerns by sending an email at nodalofficer.jiomoney@ril.com

Level 3 - In the event that you do not receive any response within one month from the date you represented your complaint, or if you are dissatisfied with the response given, you may write to the Banking Ombudsman for an independent review. Please click here for details of the Banking Ombudsman scheme.

Found a bug?

For any security vulnerability, email us at jio.bugsreporting@ril.com