For any kind of assistance, please feel free to call or write a mail to us
Reliance Payment Solutions
Reliance Corporate Park,
Navi Mumbai - 400 701
Merchant Helpline Email:
JioMoney Customer Grievance Redressal
JioMoney treats all its customers fairly. If you have any queries, requests or complaints, we will be glad to assist you.
You may reach us through following modes, and we shall endeavour to resolve your concerns within 2 working days from the date of receipt
Level 1 - If you haven’t received a feedback for your concerns or if you are not satisfied with the response received from the above mentioned access channels, you may escalate your concerns to our Head – Customer Service by sending an email at Headcustomercare.Jiomoney@ril.com. Please mention the reference number provided to you in your earlier interaction for speedy resolution. We will get back to you in 1 working day.
Level 2 - If you are not satisfied with the response received from the Head – Customer Service, you may reach to our Nodal Officer, Vishal Gupta to examine your concerns by sending an email at Nodaloffice.Jiomoney@ril.com
Level 3 - In the event that you do not receive any response within one month from the date you represented your complaint, or if you are dissatisfied with the response given, you may write to the Banking Ombudsman for an independent review. Please click here for details of the Banking Ombudsman scheme.
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