Consumer Terms & Conditions

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As a Customer, you hereby agree to open a "Jio Money Account" and avail "Jio Money Services" by accepting and subscribing the following terms and conditions either by (i) clicking on "I Agree" button at the end of the Consumer Application Form on the www.jiomoney.com ("Website"); or (ii) physically executing the Consumer Application Form or (iii) clicking I Agree button at the end of terms and conditions on the mobile app of RPSL. Your acceptance of these terms and conditions shall be unconditional and without any limitation or qualification.

You also declare that, the information provided and/or self-certified copies of KYC documents submitted for registration and opening of Jio Money Account and Jio Money Wallet, are correct and valid and the same shall vest with the RPSL. You confirm and consent that the documents provided herein may be used by the RPSL to ensure compliance with all relevant and applicable regulatory & KYC requirements.

1. DEFINTIONS
  • "Applicable Law" shall mean any statute, law, regulation, ordinance, rule, judgment, notification, rule of common law, order, decree, bye-law, government approval, directive, guideline, requirement or other governmental restriction, or any similar form of decision of, or determination by, or any interpretation, policy or administration, having the force of law of any of the foregoing, by any governmental authority or regulator having jurisdiction over the matter in question, whether in effect as of the date of these terms and conditions or thereafter and shall include the RBI Guidelines
  • "Applicant" shall mean legal and natural person who applies for the Jio Money Services.
  • "Agent"/ "Dealer" shall refer to the agent(s)/dealer(s) appointed by the RPSL for supporting activities in relation to Jio Money Services and will include the sub-agent(s) appointed by such agents/ dealer(s) for the same purpose.
  • "Customer" shall mean an Applicant who, upon submission of the CAF and upon completion of necessary formalities, is found to be eligible by RPSL as per RBI Guidelines, to avail the Jio Money Services and has opened a Jio Money Account.
  • "Consumer Application Form"/ "CAF" shall mean the application form of RPSL to be signed and to be submitted by the Applicant along with supporting documents, either online or on the mobile application or physically at Agent locations and/or such other locations, for availing the Jio Money Services.
  • "Full KYC Account" shall mean a Jio Money Account operated as per the prescribed regulatory limits for which the applicant has provided valid proof of identity, proof of aaddress and relevant KYC details as per the KYC guidelines.
  • "Jio Money Wallet" shall mean the holder of all instruments either issued by RPSL or other issuers which are added by the Customer. The Jio Money Wallet can be accessed through the Jio Money mobile application, on www.jiomoney.com or any other channel facilitated & permitted by RPSL.
  • "Jio Money Account" shall mean a prepaid account, either Low KYC account or Full KYC Account, opened in the name of the Customer in order to enable the Customer to avail the Jio Money Services on its mobile phone and other channels, in compliance with the RBI Guidelines and KYC Guidelines.
  • "Jio Money Services" or "Services" means the prepaid and/or other services offered by RPSL by operation of the Jio Money Wallet/the Jio Money Account.
  • "KYC Guidelines" / "KYC" shall mean the Know Your Customer ("KYC") guidelines as set forth by the regulators.
  • "Low KYC Account" shall mean a Jio Money Account operated as per the prescribed regulatory limits set forth by the regulator and for which the Applicant has only submitted its basic information as per RPSL policy.
  • "Minor(s)" shall mean an individual between the ages of 10 (ten) and 18 (eighteen) years.
  • "Minor Guardian" shall mean natural or legally appointed guardian of the Minor.
  • "Merchant Establishment" shall mean and include physical merchants, remote merchants including e-commerce merchants and any other outlet who has been authorized by RPSL to accept payment using Jio Money Wallet and/ or Jio Money Account.
  • "RBI Guidelines" shall mean the applicable guidelines, regulations, notifications and instructions issued by Reserve Bank of India ("RBI") in relation to prepaid instruments including KYC guidelines.
  • "Payment Bank Entity" shall mean any affiliate or group entity of RPSL to whom the payment bank license is or will be issued by the Reserve Bank of India.
  • "RPSL" shall mean Reliance Payment Solutions Limited, a company incorporated in India having its registered office at 5th Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400 002 including its assigns
  • "Transactions" means any transaction in Jio Money Account including transaction initiated by or on behalf of the Customers.
2. GENERAL CONDITIONS
  • The Customer hereby authorises RPSL to provide Jio Money Services and open and maintain Jio Money Account. The Customer must have an active mobile phone connection during the tenure of the Services provided. Customer shall immediately inform RPSL in writing in the event of any change, cancellation, termination or surrender of the mobile phone connection. The Customer shall promptly inform RPSL about any changes in Customers permanent and/or communication address and/or other relevant details and provide the supporting KYC document(s) that RPSL may require from time to time.
  • The Customer confirms that Customer does not hold any other Jio Money Account.
  • The Customer confirms that the Customer is of sound mind.
  • The Customer shall not use Jio Money Services for any purpose that might be construed as contrary or repugnant to any Applicable Law, public policy or for any purpose that is contrary to RPSL policy or might prejudice the goodwill of RPSL.
  • RPSL shall issue and operate the Jio Money Wallet and Jio Money Account and provide Jio Money Services in accordance with these terms and conditions and Applicable Law.
  • The Customer shall be provided with Jio Money Services associated with a Low KYC Account and within limits and restrictions as prescribed by Applicable Law after the successful completion of low KYC Account requirements in accordance with the Applicable Law. Upon successful completion and verification of Full KYC Account requirements, the Customer shall be able to avail Jio Money Services associated with a Full KYC Account.
  • Only a low KYC Account will be offered by the RPSL to the Minors. On attaining majority, Minor shall submit necessary information / documents as may be required by RPSL for completion of necessary formalities and for continuation of the JioMoney Services.
  • To avail of the Jio Money Services from any Dealer location, the Customer are required to only approach the authorized retail Dealers appointed by RPSL displaying the requisite brands and logos of Jio Money Services.
  • The Customer shall be the sole and exclusive owner of the Mobile PIN and/or code and/ or password (each hereinafter referred to as "Authentication PIN") issued by RPSL during the term of these terms and conditions. The Customer shall accept sole responsibility for use, confidentiality and protection of the Authentication PIN. The Customer shall not disclose the Authentication PIN to any other person and shall not respond to any unauthorized SMS/ e-mail/ phone call in which the Authentication PIN is asked for. RPSL shall, in no manner whatsoever, be held responsible or liable, if the Customer incurs any loss as a result of the Authentication PIN being disclosed/ shared by the Customer with any unauthorized persons or in any other manner whereby the security of the Authentication PIN is compromised. The Customer shall be responsible for all activity in the Jio Money Account and Jio Money Wallet, whether authorised by the Customer or not.
  • The Customer agree and acknowledge that Jio Money Account and the Services are non-transferable.
  • The Customer must ensure the availability of sufficient funds (including service charges thereon, if any) in the Jio Money Account before initiating any Transaction. The Customer grants express authority to RPSL for processing the Transactions and instructions authenticated by providing the Authentication PIN. RPSL shall not be responsible for any denial of services to the customer due to shortage of funds in Jio Money account.
  • In the event of any loss, and/or theft in/ of the mobile/mobile phone connection, the Customer shall immediately call the Customer call centre on the number listed on the Website or register complaint in writing or via email or using the form available online or via the form available within the mobile app or through a Dealer to register the complaint. . On receipt of this intimation, RPSL will block the processing of any pending or future Transaction. RPSL shall not be liable for any unauthorized Transactions on the Jio Money Account processed prior to the receipt of such intimation from the Customer.
  • Any information submitted by the Customer while using the Jio Money Services may be shared with third parties by RPSL, inter-alia, to facilitate the provision of Jio Money Services. The Customer acknowledges that any information provided to RPSL with the intention of securing the Jio Money Account shall vest with RPSL (as the case may be), and may be used by RPSL, at its discretion, for any purpose consistent with any Applicable Law.
3. ADDITIONAL CONDITIONS
  • No Customer shall have more than one wallet in Customers name. Jio Money Account will be used only for transactions in Indian Rupees and not in any other foreign currency. No cash redemption or cash withdrawal is allowed from the Jio Money Account due to regulations governing such accounts.
  • RPSL makes no express or implied warranty, guarantee, representation or undertaking whatsoever regarding the Services, except as expressly mentioned herein. RPSL shall not be responsible for any acts or omissions of any third party including distributors/retailers/Merchant Establishments etc. with regard to Services which are not expressly authorized by RPSL.
  • RPSL shall not be liable to the Customer or any other person for any incorrect information provided by the Customer to RPSL pertaining to Jio Money Services, any delays, loss of business, profit, revenue or goodwill, anticipated savings, damages, fees costs, expense, etc. or for any indirect or consequential loss, howsoever arising, on account of unavailability/usage of Jio Money Services or otherwise.
  • For Transactions conducted at Merchant Establishments and/ or Dealer locations, the Customer is responsible for satisfying itself with notifications that the Transactions have been successfully completed. RPSL will endeavour to inform Customer of Transactions, however will not be held responsible for notifications not reaching the Customer. Any amount transferred erroneously by the Customer to any Merchant Establishment shall not be refunded to the Customer by RPSL under any circumstance. RPSL shall not be liable for any unauthorized Transactions on the Jio Money Account. In the event of any dispute, RPSL records in relation to the Transactions shall be binding and will be relied upon by the Customer and the Merchant Establishment.
  • RPSL shall not be responsible in any way for the products or services of any Merchant Establishment purchased by the Customer using the Services or for any charges, taxes or other duties relating to the Transactions. The Merchant Establishments are solely responsible to the Customer for (i) all information in relation to the products or services offered by the Merchant Establishments, (ii) the said products or services offered by the Merchant Establishments (iii) the supply and sale of the said products or services, and (iv) Promotional offers and schemes including coupons provided by Merchant Establishments. RPSL does not endorse, promote, champion or warrant any goods/products and/or services that might be bought/availed or proposed to be bought/availed by Customer from Merchant Establishments using the Jio Money Account.
  • RPSL may provide links to other websites that are maintained by third parties. These links are provided for the convenience of the Customer only and the provision of these links does not mean that RPSL endorses these websites or the products and services they provide. The Customer acknowledges and agrees that RPSL is not responsible and/or liable for any information/ content or any products/ services available on these third party websites. Customer is required to do their own due-diligence before availing such services.
  • Any dispute with or complaint against any Merchant Establishment must be directly resolved by the Customer with the Merchant Establishment. It is clarified that RPSL shall not be responsible or liable for any deficiency in goods and/or services purchased by Customer using Jio Money Account. This exclusion of liability shall apply even for goods and/or services made available by RPSL under promotional schemes of Merchant Establishments. Customer is instructed to satisfy itself regarding the quality, quantity and fitness of any good and/or service before purchasing the same.
  • The incentives and other benefits extended by RPSL pursuant to any promotional schemes of RPSL will be subject to Applicable Law.
  • The Customer explicitly agrees and consents that RPSL can share the Customer data and the KYC documents collected by RPSL with RPSL’s group companies and affiliates including with the Payment Bank Entity. Further, the Customer confirms that it has no objection and hereby authorizes RPSL to share such Customer data including inter alia the certified copy of proof of identity and address provided to RPSL with RPSL’s group companies, affiliates and partners and these documents may be used by such entities to meet their KYC compliance requirements (including in connection with opening of any bank account by the Payment Bank Entity or any other services provided by partners).
  • The Customer hereby acknowledges that Customer will not reproduce, sell, resell, duplicate, and copy any part of the Services for any commercial purpose.
4. RESERVATIONS
  • The collection, verification, audit and maintenance of correct and updated Customer information is a continuous process and RPSL reserves the right, at any time, to take steps necessary to ensure compliance with all relevant and applicable KYC Guidelines.
  • RPSL reserves the right to reject the CAF and any documents of the Customer at its sole discretion. RPSL reserves the right to retain such CAF and documents and photographs submitted along with it.
  • RPSL reserves the right to discontinue the Services at any time at their sole discretion if there are discrepancies in the information provided by the Customer and the particulars provided by the Customer in the KYC documents do not match the details mentioned in the CAF. In such cases, RPSL reserves the right to take appropriate action as it may deem fit and proper without incurring any liability in any manner whatsoever.
  • RPSL reserves the right to suspend and/or discontinue the Jio Money Services or close the Jio Money Account, at any time, without giving prior intimation to the Customer, for any reason, including but not limited to: (a) any suspected violation of any rules, regulations, orders, directions, notifications issued by RBI by the Customer from time to time or for any violation of these terms and conditions or compliance with any Applicable Laws; (b) any discrepancy or suspected discrepancy in the particular(s) or KYC documentation or CAF provided by the Customer or the same being unsatisfactory to RPSL; (c) Combatting potential frauds, sabotage, wilful destruction, threat to national security or for any other force majeure reasons (more particularly detailed in Clause 10 hereof) etc.; (d) technical failure, modification, up gradation, variation, relocation, repair, maintenance and/ or any transmission deficiencies; (e) If the telecom service providers connection with which the Customer’s Jio Money Account is linked ceases to be operational or in the Customer’s possession or control on account of any reason whatsoever; and/ or (f) ineligibility of the Customer under any criteria as mandated by RPSL. However prior to such suspension/ discontinuance of the Jio Money Services, the Customer, at the sole discretion of RPSL and subject to Applicable Laws, shall be provided with the ability to transfer and/ or utilize the balances lying in the Jio Money Account.
  • In the event of occurrence of Transactions that may be construed as fraudulent, dubious or undesirable, RPSL reserve the right to freeze operations in such Jio Money Accounts/ close the Jio Money Account including reporting to authorities as may be required and as may be deemed fit and proper by RPSL.
  • RPSL reserves the right to cancel the Transaction in case of any network failure. In such case or for any other reason beyond the control of RPSL there could be delay or failure to complete the Transaction. RPSL shall not be responsible for any kind of losses that may occur due to such delay or failure. RPSL provides the Website or mobile app and related technology and services on an "as is", "where is", "with all faults" basis and does not warrant that the Website or mobile app or any of its software’s will be uninterrupted, error-free, accessible or operational at all times or that any defects will be corrected. RPSL also does not warrant that any links that may be accessible or any files available for downloading through the Website or mobile app will be free of viruses, worms or other code that may be damaging.
  • Subject to Applicable Laws, in case of "NIL" balance in Jio Money Account, the Customer may be entitled to request RSPL for closure of such Jio Money Account. However, it is clarified that in no event whatsoever, any amount from Jio Money Account shall be withdrawn, redeemed or returned to the Customer unless permitted by Applicable Laws.
5. SPECIAL SERVICES
  • The Customer agrees that RPSL shall provide the facility for booking/purchasing ("booking") tickets/services/products of various bus operators/hotels/trains or any other services as may be made available by RPSL on the Jio Money Wallet ("Special Services") through third party for convenience of the Customer only and the RPSL shall not be responsible or liable in relation to the same.
  • The Customer agrees that the RPSL does not operate/provide/produce any such Special Services of its own and is not an agent of any of the Special Services providers.
  • The Customer agrees that it shall avail the Special Services at its own discretion, risk and shall be solely responsible and liable for any transaction made with any Special Service Provider. The Customer agrees that RPSL shall not be responsible for anything in relation to the Special Services availed/booked by the Customer for any reason whatsoever including but not limited to delays, cancellation, operators/ their employees behavioural issues, baggage loss, or any other loss or injury, inconvenience and damages. The Customer agrees to indemnify the RPSL from any claims/ liability/loss/litigation etc arising out of the same.
  • The Customer shall be bound by the terms/policies of Special Service Providers/operator/third party service provider for availing any Special Services including cancellation charges and settle any dispute in relation to the Special Services directly with the Special Service Provider/ operator.
  • The Customer agrees that the Merchant Establishment may provide/ declare any scheme/discount coupons/coupons for the Customer. The Customer shall avail any such scheme/discount coupon/ coupons at its own discretion and judgement and the RPSL shall not be responsible for any loss, cost, compensation, litigation, damages etc. arising of out and related to the such coupons/discount coupon/scheme by the Customer. Customer agrees that the redemption/use of such coupons/discount coupons/schemes shall be subject to the terms and conditions of the said Merchant Establishment.
  • The Customer gives consent and full authority to RPSL to share the Jio Money Account details and balance with the Merchant Establishments once the Customer has initiated the transaction with the said Merchant Establishment.
  • RPSL may declare scheme and customer offers ("offer") at its own discretion time to time which shall be subject to the terms of offer. RPSL shall have sole right to deny the offer benefits to the Customer if RPSL is of the view that the Transaction is fraudulent, dubious or misused.
6. CHARGES

Usage and operation of the Jio Money Account including Jio Money mobile App is subject to payment of service charges prescribed by RPSL on the Website (www.jiomoney.com) from time to time. Charges shall be exclusive of applicable taxes, duties, cess etc. The Customer unconditionally and irrevocably authorizes RPSL to debit Customers Jio Money Account from time to time with an equivalent fee and Charges applicable for the issue and use of the Jio Money Account as published by RPSL.

7. LIMITS

The Transaction and the Transaction limits for the operation of Jio Money Account of the Customer shall be set at the sole discretion of RPSL in accordance with the Applicable Law as amended from time to time. Such set Transactions and Transaction limits shall be communicated to the Customer by posting on the Website (www.jiomoney.com).

8. INDEMNITY

The Customer shall be liable to RPSL for losses, expenses or damages and agrees to indemnify, defend and hold harmless RPSL and /or the Dealer harmless from any and all claims, losses, damages, liabilities, costs and expenses, including and without limitation legal fees and expenses arising out of or related to its use or misuse of Jio Money Services, violation of these terms and conditions or any breach of any representations, warranties and covenants made by the Customer. The Customer shall indemnify RPSL against any fraud or any loss or damage suffered by RPSL due to the failure on the part of the Customer to communicate correct permanent or communication address and/or failure on the part of the Customer to communicate any change/alteration in the said permanent or communication address.

8. INDEMNITY

The Customer shall be liable to RPSL for losses, expenses or damages and agrees to indemnify, defend and hold harmless RPSL and /or the Dealer harmless from any and all claims, losses, damages, liabilities, costs and expenses, including and without limitation legal fees and expenses arising out of or related to its use or misuse of Jio Money Services, violation of these terms and conditions or any breach of any representations, warranties and covenants made by the Customer. The Customer shall indemnify RPSL against any fraud or any loss or damage suffered by RPSL due to the failure on the part of the Customer to communicate correct permanent or communication address and/or failure on the part of the Customer to communicate any change/alteration in the said permanent or communication address.

9. CHANGE OF TERMS

The terms and conditions herein shall be subject to the Applicable Law. Further, RPSL may alter, modify or amend these terms and conditions from time to time and the same shall be updated and displayed by RPSL on its Website (www.jiomoney.com). The Customer is expected to keep himself/herself updated with the amendments to the terms and conditions. Any transaction done subsequent to the amendment of the terms and conditions will be considered as Customer’s acceptance of the amended terms and conditions. RPSL may modify, terminate and/or suspend Jio Money Services anytime with or without prior notice, due to any changes in internal policies or Applicable Law.

10. OWNERSHIP AND PROPRIETARY RIGHTS

The Customer agrees that he/she shall have no claims/rights of whatsoever nature in the intellectual property rights arising out of and in connection with Jio Money Account and Services thereto. The Customer further undertakes that he/she shall not attempt to modify, alter, obscure, translate, disassemble, decompile or reverse engineer the software underlying mobile application or create any derivative product based on the software. The Customer understands that the user interface, graphics, logos, design, compilation, information, products, services, software, and all other elements of the Jio Money Services are protected by copyright, designs, patent and trademark laws and other intellectual property or proprietary rights of either RPSL or its related parties.

11. FORCE MAJEURE

RPSL shall inform the Customer of the existence of a Force Majeure Event and take all reasonable steps to engage with the Customer towards finding an appropriate solution.

"Force Majeure Event" means any event due to any cause beyond the reasonable control of RPSL and/or its partner Bank, including, without limitation, unavailability of any communication system, breach or virus in the processes or payment mechanism, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc. RPSL shall not be liable for any failure to perform any of its obligations under these terms and conditions if the performance is prevented, hindered or delayed by a Force Majeure Event and in such case its obligations shall be suspended for so long as the Force Majeure Event continues.

12. EXPIRY OF ACCOUNT

The Jio Money Wallet is valid for 12 months from the (i) date of issuance/activation; or (ii) last financial transaction conducted by the Customer, whichever is later. Any unutilized balance remaining in the Jio Money Wallet after the date of expiry will stand forfeited, at the discretion of RPSL. In such an event RPSL shall give 30 (thirty) days’ notice to the Customer in accordance with the RBI Guidelines before termination of Jio Money Account and forfeiture of balance.

In case of death of the Customer, the legal heir shall be bound by the polices of RPSL. The legal heir shall submit necessary documents and information with the RPSL as requested by the RPSL for processing the legal heirs claim as per the policy of the RPSL.

13. QUALITY OF SERVICE

The Customer agrees that the RPSL shall not be liable for Non-performance of a service or non-delivery of a product by Merchant Establishment. Customer will raise any dispute in relation to the product or service directly with the Merchant Establishment. RPSL will take reasonable steps to investigate the cause of non-performance with all parties involved as per its policy. Customer shall be bound by the outcome of such investigation made by RPSL. Redressal mechanism for complaints along with the escalation matrix will be made available on request. In case of any grievances, you may contact the Nodal Officer at Nodal Office JioMoney@ril.com. Also RPSL shall not be made a party to any dispute between the Customer and Merchant Establishment over any issue related to the transaction between the Customer and the Merchant Establishment.

14. LIMITATION OF LIABILITY

In no event shall our total cumulative liability to the Customer for any and all claims relating to or arising out of the Customer’s use of the Services, regardless of the form of action, exceed value of Transaction under dispute. In no event shall RPSL be liable to the Customer(or to any third party claiming under or through the Customer) for any indirect, special, incidental, consequential or exemplary damages arising from the Customer’s use of, or inability to use, the Services. These exclusions apply to any claims for lost profits, lost data, loss of goodwill, work stoppage, computer failure or malfunction, any other commercial damages or losses, even if RPSL knew or should have known of the possibility of such damages.

15. DISCLAIMER

RPSL may suspend or cease the operation of the Services, Website and/or mobile app for any reason with or without giving any prior notice. RPSL reserves the right to change the content on the Website and/or mobile app, and/or suspend or change the product or service offered on the Website and/or mobile app. The Customer agrees that in any mentioned case, Customer will use the Website and/or mobile app at its own risk and RPSL is not responsible for any loss or damage.

16. PRIVACY POLICY

All of the information that RPSL collects from the Customer, such as registration details, beneficiary account details and debit/credit card information etc., is subject to its privacy policy. The Customer agrees that it shall read the RPSLs Privacy policy published on the Website and keep itself updated at all the time.

17. ASSIGNMENT

RPSL shall have the right to assign/transfer these presents to any third party including its holding company, subsidiaries, affiliates, associates and group companies. Further, RPSL and the Customer agree that terms and conditions herein can be novated viz-a-viz RPSL with any affiliate, holding company, subsidiaries, associates and/ or group companies of RPSL or Reliance Industries Limited to whom a payment bank license and a license to issue semi-closed Prepaid Instruments is or will be issued/transferred by the RBI and the Customer hereby irrevocably consents to the same. Further, subject to Applicable Laws and wherever applicable with prior approval of RBI, a Jio Money Wallet and/ or Jio Money Account or any part thereof may be assigned or transferred by RPSL to any person(s) including affiliates or group companies of RPSL, and the Customer hereby irrevocably and expressly consents to the same.

18. JUDICIAL RECOURSE

These terms and conditions will be governed by and construed in accordance with the laws of the Republic of India without giving effect to any principles or conflicts of law. The courts in Mumbai shall have exclusive jurisdiction over any dispute arising from use of Jio Money Services. The Customer expressly consents to the personal jurisdiction of said courts and waives any objection to such personal jurisdiction based on forums non convenience or any other basis.

19. TERM AND TERMINATION

The Customer agrees that these terms and conditions are effective until terminated by RPSL and RPSL reserves the right to terminate these terms and conditions. RPSL may move, change, suspend or end any part of the Services provided by RPSL. RPSL reserves the right to terminate Customers membership and remove all the content in Customers account for reasons, including, but not limited to: violation of any governing policy or Applicable Law.