There are different status types for a blocked JioMoney account which can enable certain functionalities for the account as below:
You will receive an SMS on your registered mobile number confirming the transaction. You can also view the transaction on the JioMoney Merchant App.
Payments through JioMoney will be transferred to your registered bank account by next day, or every 15 minutes to your JioMoney account, depending on the type of settlement chosen by you.
Please check with the customer whether he/she has sufficient balance in the JioMoney account. Also, check whether your customer's internet connection is working properly. If the same issue continues, you can call JioMoney Merchant Care to check the issue.
You can also view transaction status on the JioMoney Merchant App, On the App, tap on the icon in the top right corner to open the dropdown menu. Select ‘Transaction’ and check whether payment has been received from the customer. If you are not able to view the transaction, you can check the status if the transaction is successfully completed in the customers JioMoney App.
At the time of login to the App, select 'Forgot password' option and follow instructions indicated to reset the password.
Please check if you have sufficient mobile internet connection. Check if the username and password are correctly entered. If the password is incorrect, then you can go to the "Forgot Password" option and change your password. Use your new password to login. If you are still not able to login please contact JioMoney merchant care.
Click on the icon in top right corner of the App and select ‘Transactions’ from the dropdown option to see the transactions details.
The App is crashing on my Phone.
How should I download the latest version of JioMoney App?
You do not need any other internet connection for the Pinpad device as it will be paired with your mobile phone via Bluetooth and will use your phone’s internet connection.
You will see the success page with transaction details. You will also receive an SMS on your registered mobile number and e-mail (if registered), whenever you send/receive money. You can also view your recent transactions in the transaction history section of your app.
I have lost my pinpad device. Is there a chance of misuse?
No one can use mPOS pinpad without your login ID and Password. Pinpad device is mapped in JioMoney systems to your account. Hence, no one will be able to use the device in any other store. In case of lost mPOS pinpad, please contact JioMoney merchant care to report.
Please ensure the below before initiating any refund transaction: